Ticket Management
Systicketing enables you to manage tickets and/or incidents in your company or to follow up on incidents with your customers. The setup of OTRS open source within Syslog ERP or as a standalone module enables a scalable and efficient Ticketing Management, focused on results to optimise the time and quality of your responses.
Features
Notifications and reminders to avoid leaving tickets unanswered
Standardised process templates
Role and permission management
Assignment of responsibilities
Direct and fast customer contact
Simultaneous responses for multiple requests/tickets
Storage of ticket discussion threads
Detailed summary of employee workloads
Calendar with ticket entry date
Collaborative calendar