Ticket Management

Systicketing enables you to manage tickets and/or incidents in your company or to follow up on incidents with your customers. The setup of OTRS open source within Syslog ERP or as a standalone module enables a scalable and efficient Ticketing Management, focused on results to optimise the time and quality of your responses.


Notifications and reminders to avoid leaving tickets unanswered

Standardised process templates

Role and permission management

Assignment of responsibilities

Direct and fast customer contact

Simultaneous responses for multiple requests/tickets

Storage of ticket discussion threads

Detailed summary of employee workloads

Calendar with ticket entry date

Collaborative calendar